Need support? We’re here to help!

Here’s how you can get support:


If you’re stuck and need support, scroll down this page and fill out the form to send us an email. A member of the Bounce team will get back to you as soon as possible.


If we’re going backwards and forward over emails and it’s taking too long to resolve the problem, we’ll call you instead to arrange a time to talk.

General Site Tips:

What to use

You can complete the program on your computer, tablet or phone! Super simple stuff!


For the smoothest experience, we recommend using Google Chrome.


Interested in the program Terms? Click here to read them.


Want to read the Privacy Policy? Click here.

Video tips


Re-watch the any section of the video by hovering and selecting any position in the video progress bar.


Make the video full screen by hovering over the video and selecting the 'full screen' button at the very bottom right-hand side.


Remember, on each page you must watch the entire video before you can move onto the next section of the program.

Editing your Profile

Want to change your profile image?

Go to your profile page and click the grey icon that looks like a person. This will give you a pop up where you can change your profile picture to anything you’d like!

Want to change your password?

If you need to find out how to change your password, go to your profile page and click the blue text that says “Change password”.

Didn’t find the answer you were after?

Fill out the form below and we will get back to you ASAP!